Customer service with a Smile

[scotzoidman]

Purported to be a true story from Denver International Airport:

A crowded United Airlines flight was canceled. A single agent was rebooking a long line of inconvenienced travelers.

Suddenly an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said "I HAVE to be on this flight and it has to be FIRST CLASS."

The agent replied, "I am sorry, sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her public address microphone, "may I have your attention please", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore "Fuck You!".

Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too.

[Lilith]

:D:D:p

[Sharni]

LMFAO gotta love that gals style

[gekkogecko]

OK, it's a good story, but I am skeptical that it ever really happened.

[PantyFanatic]

The you don't have to get in line gekkogecko
. ;)

[Steph]

Oh man, I believe it! I've been working in customer service for a few months now and you get some real assholes. I've never said such good comebacks to the customer but I've sure thought them!

[Irish]

Years ago,I worked a job at Wal*Mart in Portsmouth N.H.I worked
maintenance on 3rd shift.I got diabetic neuropothy,mostly affecting my feet&legs.I couldn't use a buffer,etc.,anymore under
Ft.Drs. orders.The night shift supervisor,liked my work attitude and
didn't want to lose me,so I was offered night shift security(mostly
in Lawn&Garden)I accepted the offer because I could still make
money.I worked occasionally in Lawn&Garden itself.99%of the
people are very nice,but you have to be prepared,with a come-
back,for the other 1%. Irish

[dicksbro]

OMG. ROTFLMAO Scotz. That is funny. Here's one I experienced.

One time in Chicago I was going to dinner with a man from Mobile, Alabama. The restaurant was very busy and within a minute or two of delivering him a salad and me a bowl of soup, the waiter was back. Obviously, they were trying to rush people through. He picked up my yet uneaten soup and asked, "Are you done, sir?"

It's only about 7PM and people are all around us. I replied in a not too quiet voice, "Why, are you closing?" The guy I was with and people at the surrounding tables turned, looked and started laughing. The waiter set my soup back down with an, "Excuse me."

Next time he came by the bowl was totally empty. This time, before touching the bowl he sheepishly asked, "Are you done now, sir?"

[Sharni]

Here's another a relative witnessed


Picture theses
An olderly gentleman in a classic Jaguar (Immaculate & Expensive) and a young fella in a old Ford (Roughly restored)

Anyway the Jag driver was manouvering his car so that he could reverse into the available carpark....when the Ford driver zipped into the same park....he then walked passed the Jag and looked at the elderly man and said

"Ya gotta be young and quick to do that gramps"

Well, the Jag driver never blinked an eye....he just put hid car into reverse and planted his foot to the floor and reversed into the Ford...doing considerable damage to both his and the Ford

The look on the young fella face was priceless

The elderly gentleman got out of the Jag with cheque book in hand, looked at the other fella and said:

"Ya gotta be old and rich to do that son"

He then proceeded to write out a cheque and hand it to the Ford driver as replacement for his car... then got back into his Jag and calmly drove away, while the young fella still stood there stunned..

Paybacks a bitch eh....LMAO

[wench]

Damn! those are all great!! I've dealt with the public before and it can be a bitch. But, so can I. ;)

[Steph]

*BUMP*

Love that one, Sharni!

I've been dealing with a bank for three weeks now because a cheque I deposited in an ATM showed as a withdrawal on my account.

I've been dealing with all areas of the bank starting with general customer service. Two of those reps told me to call the branch so I did and left a message.

This guy calls back and just keeps repeating, "I don't know why they told you to call me."

I sez, "OK, so who can I call?"

Him: I don't know why they told you to call me."

GRR!

[Oldfart]

You ned the occasional arse-hole customer to remind you

not to take the other 99% for granted.